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We sell more things
to more people,
more times,
for more money.

About us

Critical Mass is the agency you need when you don’t want an agency. We provide all the services you expect from a more prominent agency without all the industry jargon, account reps, and fancy lunches. The team you work with are the people that actually do the work. We are accessible, nimble and responsive.

After 20 years in the business, we have transitioned from a traditional ad agency to a design house and marketing partner. We believe great creative is mandatory, but our guiding measure of success is achieving sales success.

Over recent years we have gone from strength-to-strength in the digital space – this is now core to our business. We are a Google Partner and have an extensive website-building background.

We are a highly experienced group of creatives – with agency experience, this is important as todays challenges are broad, and the solutions are vast. What works, what doesn’t, what should we do – good questions – let’s have a coffee, and we will tell you.

01

Making an impact

Getting your message across and building your market share can only be done by being proactive. You have to make an impact with everything you do – people must feel drawn to your creative message and respond in a way that rewards your hard work – we get that. And measurement proves it.

02

Building strong relationships

We have had many clients for 10-20 years. This loyalty only exists because we have a relationship built on trust, proven success, and an outstanding level of service. Communication and collaboration makes our team, your team.

03

Having fun

We believe in going that extra mile, giving you those extra options, and throwing in something unexpected – this keeps everyone engaged and passionate. Not that we don’t do what you have asked – but sometimes a fresh perspective can spark an idea, and yeah, it keeps things fun.

Making an impact

Getting your message across and building your market share can only be done by being proactive. You have to make an impact with everything you do – people must feel drawn to your creative message and respond in a way that rewards your hard work – we get that. And measurement proves it.

Building strong relationships

We have had many clients for 10-20 years. This loyalty only exists because we have a relationship built on trust, proven success, and an outstanding level of service. Communication and collaboration makes our team, your team.

Having fun

We believe in going that extra mile, giving you those extra options, and throwing in something unexpected – this keeps everyone engaged and passionate. Not that we don’t do what you have asked – but sometimes a fresh perspective can spark an idea, and yeah, it keeps things fun.

KIrsten Henderson

CREATIVE PARTNER

With a solid creative agency background, Kirsten has an outstanding ability to crack any design or technical challenge. Her versatility is legendary. Not only is Kirsten an accomplished creative, she is also the agency lead on all things digital, building websites, editing video, getting the most out of Google campaigns and monitoring the performance. If there’s a problem, Kirsten will find the solution.

Jon Evans

CREATIVE PARTNER

A partner alongside Kirsten, Jon concedes that he has more than 30 years’ of experience working with international clients through to husband and wife start-ups. Jon provides Critical Mass with extensive knowledge of design and marketing in above and below-the-line (B2B) advertising. He keeps things efficient, streamlined and is great at identifying the nub of any problem. Jon always looks forward to the next challenge.

What our clients say

Critical Mass has proven to be the ideal choice to support the marketing and communication strategies of Hilton Hotels across New Zealand. The extraordinary level of creative thought and execution has naturally led to great commercial results for our hotels, restaurants, bar and spa products. The always approachable and exceptional client support has now made this agency a permanent addition to the awarded Hilton marketing program.

Glenn Watson
Hilton Hotels & Resorts

Having worked with Critical Mass for over 10 years I have found them to be a very experienced full service agency who have designed and crafted numerous effective communication pieces for our clients. With years of experience within the team, Critical Mass provide sound advice on the most effective way to reach target audiences as well as the most compelling ways to engage with them.  They are always up for the challenge of reaching even very hard to target audiences and provide integrated communication elements which meet the brief. The Critical Mass team are great fun to work with, they listen and they deliver.

Nicole Crump
Tactix

Working with Critical Mass was a seamless and stressfree experience.  We needed an efficent partner to work with us within our small budget and very tight deadlines. The team took the time to understand OUR brand and OUR brand issues and didn’t push unnecessary work through just for the sake of change. Kirsten was always ahead of the game with us, understood our brand and issues like a team member, was proactive and went the extra mile to ensure projects were completed on time and within budget. It was a pleasure to work collaboratively with the team at Critical Mass.

Rachael Beattie
Earthwise

What our clients say

Critical Mass has proven to be the ideal choice to support the marketing and communication strategies of Hilton Hotels across New Zealand. The extraordinary level of creative thought and execution has naturally led to great commercial results for our hotels, restaurants, bar and spa products. The always approachable and exceptional client support has now made this agency a permanent addition to the awarded Hilton marketing program.

Glenn Watson
Hilton Hotels & Resorts

Having worked with Critical Mass for over 10 years I have found them to be a very experienced full service agency who have designed and crafted numerous effective communication pieces for our clients. With years of experience within the team, Critical Mass provide sound advice on the most effective way to reach target audiences as well as the most compelling ways to engage with them.  They are always up for the challenge of reaching even very hard to target audiences and provide integrated communication elements which meet the brief. The Critical Mass team are great fun to work with, they listen and they deliver.

Nicole Crump
Tactix

Working with Critical Mass was a seamless and stressfree experience.  We needed an efficent partner to work with us within our small budget and very tight deadlines. The team took the time to understand OUR brand and OUR brand issues and didn’t push unnecessary work through just for the sake of change. Kirsten was always ahead of the game with us, understood our brand and issues like a team member, was proactive and went the extra mile to ensure projects were completed on time and within budget. It was a pleasure to work collaboratively with the team at Critical Mass.

Rachael Beattie
Earthwise
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